Terms & Conditions

Last updated: 07 November 2025

1. Scope

These Terms govern access to the LumenCraft Hub website, device catalog, guides, and related services.

2. Eligibility

Our services are intended for adults (18+). By using the site, you confirm you have authority to enter into this agreement.

3. Accounts

  1. Provide accurate information and keep credentials confidential.
  2. You are responsible for actions performed under your account.
  3. We may suspend or limit access to protect users and comply with regulations.

4. Services and Modifications

We may update the catalog, documentation, and features to improve quality or meet legal requirements. Material changes will be announced via the site or email.

5. Acceptable Use

  1. Do not engage in unlawful or harmful activity.
  2. Do not attempt to bypass security or misuse the platform.
  3. Do not resell access credentials or misrepresent device compatibility.

6. Intellectual Property

All text, media, and documentation are owned by LumenCraft Hub or licensed to us. You receive a limited, non-exclusive, non-transferable right to use materials for personal, non-commercial home setup while subscribed.

7. Fees and Billing

Plan prices are shown at checkout and may change prospectively. Subscriptions renew until canceled in line with Section 9.

8. Disclaimers

Our materials are educational. Outcomes vary by household and environment. We do not provide engineering or medical advice, and we make no promises of specific results.

9. Service Cancellation and Refund Policy

  1. Cancellation by You: Cancel anytime in account settings; access continues until the end of the paid period.
  2. Refunds: For ongoing plans, refunds are generally not issued for partial periods already started. If a material issue prevents reasonable use, contact support within 14 days for an assessment.
  3. Hardware Orders: Returns follow the product-specific return window and condition requirements noted at checkout.
  4. Consumer Rights: EEA withdrawal rules may apply where relevant. If you request immediate start of a digital service, the withdrawal right may be affected as permitted by law.
  5. How to Request: Email support@lumencrafthub.com with order/reference details and reason for the request.

10. Delivery and Availability

Availability depends on inventory and logistics partners. Estimated delivery windows are indicative and may vary by region.

11. Liability

To the extent allowed by law, we exclude indirect or incidental damages. Mandatory consumer protections remain unaffected.

12. Privacy

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

13. Governing Law and Disputes

These Terms are governed by Czech law. Courts in Prague have jurisdiction, without prejudice to mandatory consumer venues where applicable.

14. Changes

We may update these Terms; material updates will be announced on the site or by email.

15. Contact

Questions: support@lumencrafthub.com