Privacy Policy

Last updated: 07 November 2025

LumenCraft Hub (“we”, “our”, “us”) curates and supports AI-powered devices and smart living solutions. We process personal data in line with EU and Czech regulations, including the GDPR.

1. Data Controller

LumenCraft Hub s.r.o.
Spolupráce 4, 140 00 Praha 4-Nusle,
Czechia
Email: privacy@lumencrafthub.com

2. Categories of Personal Data

  1. Identification & Contact: name, email, optional phone, country/region.
  2. Account & Access: login identifier, role, session tokens.
  3. Order & Support Records: device selections, order references, tickets.
  4. Technical Data: IP address, device/browser type, general location, timestamps.
  5. Telemetry (optional): anonymized device status and error codes, when enabled.
  6. Cookies & Similar Tech: identifiers described in the Cookie Policy.

3. Purposes of Processing

  1. Provide and maintain our website, guides, and account access.
  2. Deliver customer support and service notifications.
  3. Fulfil orders and coordinate delivery partners.
  4. Improve device documentation and onboarding quality.
  5. Secure the platform and prevent misuse.
  6. Comply with legal requirements and handle disputes.

4. Legal Bases (GDPR)

  1. Consent: for optional emails, analytics, and non-essential cookies.
  2. Contractual necessity: to handle orders and provide requested services.
  3. Legal obligation: record-keeping and compliance duties.
  4. Legitimate interests: platform security and product improvement with safeguards.

5. Data Retention

We keep data only as long as needed for the purposes above or as required by law. Typical periods: account data for the life of the account; order/support records up to 3 years after last activity; technical logs up to 12 months, unless security or compliance requires a longer period.

6. Sharing and Processors

We work with vetted providers for hosting, payments, shipping, email, analytics, and support tooling. These vendors act as processors under written agreements. We do not sell personal data.

7. International Transfers

If data is transferred outside the EEA, we use safeguards such as adequacy decisions or Standard Contractual Clauses.

8. Your Rights

  1. Access your data and receive a copy.
  2. Rectify inaccurate or incomplete information.
  3. Erase data in cases permitted by law.
  4. Restrict processing under certain conditions.
  5. Object to processing based on legitimate interests.
  6. Data portability where technically feasible.
  7. Withdraw consent for activities based on consent.
  8. Lodge a complaint with the Czech authority (ÚOOÚ) or your local authority.

9. Security Measures

We apply access controls, encryption in transit, logging, and periodic reviews. No method is perfectly secure; we continuously improve safeguards.

10. Cookie Policy

We use cookies and similar technologies to operate the site and enhance the user experience. Manage preferences through our cookie banner or your browser settings.

  1. Strictly Necessary: session stability and core features.
  2. Preferences: language, region, and interface settings.
  3. Performance & Analytics: aggregated metrics to improve documentation and navigation.
  4. Functional: media playback, chat widgets, and map embedding (where used).

Some cookies expire at session end; others may persist up to 12 months.

11. Children’s Data

Our services target adult users. We do not knowingly collect data from children under 16.

12. Contact

For privacy requests, email privacy@lumencrafthub.com.